Customer Comfort & Safety
We prioritize your comfort and safety during our cleaning services. Ideally, our staff works in unoccupied areas. If this isn't feasible, kindly ensure the areas being cleaned are free of pets or humans. If a section is occupied during cleaning, our cleaners will skip it, making a note to address it during the next service.
Cancellation Policy
Cancellations or schedule changes made with at least 48 business hours' notice will incur no additional cancellation fee.
Cancellations or schedule changes made with less than 48 business hours' notice but at least 24 hours' notice will be subject to a 50% cancellation fee.
Cancellations or schedule changes made with less than 24 hours' notice will be charged a 100% cancellation fee.
For services requiring a deposit, the cancellation fee is calculated based on the remaining unpaid balance. The deposit is forfeited and is not credited toward the cancellation fee.
Satisfaction Guarantee
If any areas aren't cleaned to your satisfaction, please contact us on the day of service, and we'll rectify it at no extra cost. Refunds are not offered.
Lockouts
If we're unable to access the property on the scheduled day, you have a 30-minute window to grant entry. Failure to gain access within this time will result in a 100% lockout fee.
Communication
Effective communication is vital. Feel free to contact our office with any questions or concerns. We often share reminders, new policies, and monthly specials via text or email.
Service Changes
For alterations or additions to your regular service, please notify us at least 48 hours in advance to accommodate scheduling and equipment needs.
Quality Control
We have systems in place to ensure high-quality cleaning. Expect occasional inspections, follow-up messages, and phone calls. Your feedback matters, so please fill out any Jobber report surveys promptly.
Pet Policy
While we welcome friendly pets, please secure them if they're anxious around vacuums or tend to follow cleaners. Aggressive or unfriendly pets must be confined during service. We reserve the right to leave if a dog poses a safety risk, with a 100% lockout fee applicable.
Pet Hair
Despite our best efforts, we cannot guarantee the removal of all pet hair. Floating hair or pet hair post-cleaning is not grounds for a redo.
Timing
Our pricing is not hourly-based but rather tailored to your needs and home specifics. Efficiency is measured by the result, not the duration.
Vacant Homes
We only liaise with paying customers for vacant properties. Homes must be empty, safe, and utilities operational. Failure to meet these criteria constitutes a same-day cancellation with associated fees.
Insect & Rodent Policy
Visible infestations warrant refusal of service until the issue is addressed. This constitutes a cancellation with applicable fees.
Furniture Policy
We clean under heavy furniture as best we can but cannot move it due to insurance limitations.
Bed Changing
Beds must be stripped and fitted with fresh sheets before our arrival for bed-changing services.
Photo Policy
We may take non-identifiable pictures of work for reference, stored securely for internal use.
Rate Increases
We reserve the right to adjust pricing with adequate notice to clients.
Payment Policy
A valid credit or debit card must remain on file from the time of booking until the service has been completed and the final invoice has been paid in full. Full payment is due on or before the service day. Late payments incur a $10 fee per day.
We accept major credit cards, Apple Pay, checks, and cash. Gratuities may be added to the client's invoice or paid directly to the cleaning technicians in cash.
Right to Terminate/Refuse Service
We reserve the right to terminate service if the property is unsanitary, staff safety is compromised, or illegal activities are present. Chronic cancellations or no-shows may also result in termination.
Add-on Services
We offer additional services such as window washing, bed sheet changes, oven and refrigerator cleaning, and hand wiping blinds/baseboards.
What We Don't Do
We do not clean bodily fluids, litter boxes, wash dishes, or move heavy furniture.
Deposit Policy
Move-in/move-out services and deep cleanings require a 50% non-refundable deposit. One-time and initial standard cleanings require a 25% non-refundable deposit.
Once a quote has been approved and the deposit has been received, the client must select a service date within 60 days. If a date is not selected within that timeframe, the deposit will be forfeited.
Deposits reserve the client's confirmed service date. Rescheduling or canceling a confirmed service will result in forfeiture of the deposit. All deposits are non-refundable and non-transferable.
Please note: The Deposit Policy is separate from the Cancellation Policy.
Gift Card Policy
Gift cards are valid for one year from the original purchase date.
Office Hours
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Cancellation and rescheduling notices are calculated during business hours only. Notices received outside business hours will be considered received on the next business day.